Slack Integration

Add your agent to Slack workspaces for team-wide access.

Overview

Slack integration provides:

• Slash command support (/ask)
• Direct message conversations
• Channel mentions
• Workspace-wide availability

Prerequisites

• Slack workspace admin or app installation permissions
• Cuneiform Chat account with an active agent

Setup Steps

1. Start Integration Setup

1. Go to Agents → Select your agent
2. Navigate to Integrations tab
3. Click Slack
4. Click Add to Slack

2. Authorize the App

1. Select the workspace to install
2. Review the permissions
3. Click Allow

3. Verify Installation

1. Open Slack
2. Try the slash command: /ask Hello
3. Verify you receive a response

Using the Bot

Slash Commands

Use the /ask command in any channel:

/ask What is our refund policy?

The response appears in the channel (or as an ephemeral message, depending on settings).

Direct Messages

Message the bot directly for private conversations:

1. Find the app in your Slack sidebar
2. Open a direct message
3. Chat naturally

Channel Mentions

Mention the bot in channels to ask questions:

@YourBot What are the shipping options?

Features

Workspace-Wide Access

Once installed, the bot is available to all workspace members.

Thread Replies

Responses can be posted in threads to keep channels organized.

Rich Formatting

Responses support Slack's formatting:

• Bold and italic text
• Links
• Code blocks
• Lists

Configuration Options

Response Settings

Channel Restrictions

Optionally restrict the bot to specific channels for focused use.

Multi-Workspace Support

You can install the same agent to multiple Slack workspaces:

1. Each workspace requires separate authorization
2. All workspaces share the same agent and knowledge base
3. Conversations are tracked separately per workspace

Troubleshooting

Command Not Found

If /ask doesn't work:

1. Verify the app is installed in your workspace
2. Check the app has proper permissions
3. Try reinstalling the integration

No Response

If the bot doesn't respond:

1. Verify your agent is configured and working (test in Playground)
2. Check the Slack integration is connected
3. Ensure the bot has channel access

Permission Issues

Required permissions:

• commands — For slash commands
• chat:write — To send messages
• app_mentions:read — For @ mentions

Security

• OAuth tokens are encrypted
• No access to messages except explicit commands/mentions
• Workspace data remains private

Disconnecting

To remove the Slack integration:

1. From Cuneiform Chat:

   • Agents → Select agent → Integrations → Slack → Disconnect

2. From Slack:

   • Go to workspace settings
   • Apps → Find the app → Remove

Both steps ensure complete removal.