Conversation Analytics
Track conversation metrics across your agents and channels.
Overview
Conversation data is available through the Analytics dashboard, providing insights into:
- Total conversation volume
- Conversations per agent
- Conversations per channel
- Trends over time
Accessing Conversation Data
Agent Analytics
View conversation metrics for specific agents:
- Go to Analytics in the sidebar
- Select Agents
- Click on an agent to see detailed metrics including conversation counts
Channel Analytics
View conversation metrics by channel:
- Go to Analytics in the sidebar
- Select Channels
- See conversation breakdown across Telegram, Discord, Slack, etc.
Available Metrics
| Metric | Description |
|---|---|
| Total conversations | Number of chat sessions |
| Conversations by agent | Which agents handle the most chats |
| Conversations by channel | Distribution across platforms |
| Trends | Daily/weekly conversation patterns |
Filtering
Filter analytics by:
- Date range — Last 7 days, 30 days, or custom range
- Agent — Specific agent or all agents
- Channel — Specific channel or all channels
Detailed conversation transcripts and search functionality are planned for a future release.
Privacy Considerations
Conversation data is handled according to:
- Your data retention settings
- Privacy policy requirements
- User consent where applicable