Conversation Analytics

Track conversation metrics and view detailed transcripts across your agents and channels.

Overview

Conversation analytics provides:

• Total conversation volume
• Conversations per agent
• Conversations per channel
• Full message transcripts
• AI-powered conversation insights

Accessing Conversations

From the Dashboard

1. Go to Analytics in the sidebar
2. Click Conversations in the analytics sub-menu

(Note: the View All button on the Top Agents and Top Channels cards opens the per-agent or per-channel breakdown — not the Conversations list.)

Conversation List

View all conversations with:

Filtering Conversations

Filter the conversation list by:

• Agent — Select a specific agent or all agents
• Channel — Filter by platform (WhatsApp, Telegram, Meta, Slack, Discord, Google Chat, Widget, Playground)
• Date range — Last 7, 14, 30, or 90 days

Conversation Details

Click any conversation to view its full details:

Overview Tab

• Total Messages — Message count in the conversation
• Credits Spent — Platform credits used
• Agent — Which agent handled the conversation
• Channel — Platform where it occurred
• Created — When the conversation started
• Last Active — Most recent activity

Message Activity Chart

Visualize message patterns over time:

• Toggle between hourly and daily granularity
• Show/hide user messages and assistant messages
• See conversation activity patterns

Messages Tab

View the complete conversation transcript:

• Full message history — See every message in the conversation
• Role indicators — User, Assistant, System, and Tool messages are color-coded
• Timestamps — When each message was sent
• Token usage — Input/output tokens per message (when available)

Message Filtering

Filter messages by time period:

• Last 24 hours
• Last 7 days
• Last 30 days
• All messages

Export

Click Export to download the conversation as a JSON file containing:

• Conversation metadata
• All messages with timestamps
• Token information

AI-Powered Insights

Generate intelligent summaries of conversations:

1. Navigate to a conversation’s Messages tab
2. Click Generate Insights
3. View AI-analyzed insights including:
   • Key Points — Main topics discussed
   • User Intents — What the user was trying to accomplish
   • Key Info Shared — Important information exchanged
   • Suggested Actions — Recommendations based on the conversation

Privacy Considerations

Conversation data is handled according to:

• Privacy policy requirements
• User consent where applicable

Tips

• Use filters to find conversations from specific agents or channels
• Export important conversations for record-keeping or analysis
• Generate AI insights to quickly understand long conversations
• Check the Message Activity chart to identify peak usage times
• Review conversation transcripts to improve your agent’s persona
• Monitor credits spent to track usage patterns

Common Questions

Q: How do I find conversations from a specific channel?

Use the Channel filter at the top of the conversation list to select a specific platform like Telegram, Discord, or Slack.

Q: Can I export multiple conversations at once?

Currently, export works one conversation at a time. Export each conversation individually from the Messages tab.

Q: What does “Generate Insights” do?

It uses AI to analyze the conversation and provide a summary including key points, user intents, important information shared, and suggested actions.

Q: Do AI insights cost credits?

Yes, generating insights consumes credits from your account. However, results are cached so viewing the same insights again is free.

Q: How long are conversations stored?

Conversations are stored securely and available for analytics. Contact support if you have questions about data storage.