Agents

Agents are the AI chatbots that interact with your users. Each agent has its own configuration, knowledge access, and personality.

What is an Agent?

An agent is a configured chatbot that:

• Answers questions using your content
• Follows instructions defined in its agent persona
• Maintains conversation context within sessions
• Can be deployed to multiple channels

Agent Concepts

Agent Persona

The agent persona is the set of instructions that defines how your agent behaves. It controls:

• Personality — Friendly, professional, casual, etc.
• Scope — What topics the agent should and shouldn’t address
• Response style — Length, format, and tone of answers
• Guardrails — Boundaries and limitations
• Language — Automatic per-message detection (176 languages supported)

Knowledge Access

Each agent accesses your content to find relevant information. You can configure:

• Which documents the agent can search
• How many sources to retrieve
• Whether to show source citations

Channels

Agents can be deployed to multiple channels simultaneously:

• Messaging platforms (Telegram, Discord, Slack, WhatsApp, Google Chat)
• Facebook Messenger via Meta integration
• Human Handoff — seamlessly transfer conversations to a human team member

In This Section