Plans & Pricing

Choose the right plan for your needs.

Available Plans

Trial

Get started free and explore the platform.

Includes:

• Full feature access
• Limited credits for testing
• No credit card required

Trial Countdown: The Billing page displays your remaining trial days. When your trial expires, upgrade to continue using the service.

Best for: Evaluating Cuneiform Chat before committing.

Starter

For teams ready to get started with AI chatbots.

Includes:

• Core features and integrations
• Standard monthly credits
• Standard support

Best for: Small teams deploying their first chatbot.

Plus

For businesses ready to deploy AI chatbots.

Includes:

• Generous monthly credits
• All integrations (Telegram, Discord, Slack, WhatsApp, Google Chat, Meta)
• Priority support
• Advanced analytics

Best for: Small to medium businesses with active customer support needs.

Enterprise

For organizations with high-volume requirements.

Includes:

• Higher credit allocation
• Dedicated support
• Volume discounts

Best for: Large organizations with significant chatbot usage.

Feature Comparison

Credit System

Cuneiform Chat uses a credit-based system:

• Credits are consumed when your agents answer questions
• Document processing uses credits
• Credit allocation depends on your plan

See Usage & Credits for details on how credits work.

Choosing a Plan

Trial → Starter

Upgrade when you:

• Have tested and validated your use case
• Are ready to deploy to users
• Need more credits than trial provides

Starter → Plus

Consider Plus when you:

• Need more seats for a growing team
• Require additional agents and storage
• Want higher monthly credit allocation

Plus → Enterprise

Consider Enterprise when you:

• Approach Plus plan limits regularly
• Require dedicated support
• Have specific compliance requirements

Pricing

Frequently Asked Questions

Can I switch plans anytime?

Yes! Upgrades take effect immediately with prorated charges. Downgrades are scheduled for the end of your billing period. Once a downgrade is scheduled, no further plan changes can be made until the new billing period begins.

What happens if I exceed my credits?

You’ll receive warnings as you approach your limit. If extra usage is enabled, you can continue using the platform. If not, some features may be restricted until the next billing period.

Is there a free tier?

The Trial plan is free and lets you fully evaluate the platform. When your trial ends, upgrade to a paid plan to continue using the service.

Do unused credits roll over?

Credits reset at the start of each billing period. Your monthly allocation refreshes when your new period begins.

Is website crawling included in all plans?

Yes. All plans include website crawling. The number of pages you can crawl per session depends on your plan. See Website Crawling for details.

Which plans include Human Handoff?

Human Handoff is available on all plans, including Trial. It can be enabled per agent in the agent configuration. See Configuration Options for setup details.