ChatGPT App
Reach your customers where they already are — inside ChatGPT. We publish a per-company ChatGPT app under your own verified OpenAI organization, so your customers can talk to your AI agents directly in ChatGPT, answering from your knowledge base and, optionally, looking up their orders.
The ChatGPT App is a managed, high-touch service — you request it from the admin panel, and our team sets it up, submits it to OpenAI, and takes it live for you. It is not a self-serve, click-to-connect integration like our other channels.
Overview
Your ChatGPT app is yours — it is published under your own verified OpenAI organization and branded to your company, not shared with anyone else. Once it is live, your customers can:
- Chat with your agents in ChatGPT — answers come from your agents and your knowledge base, in your brand’s voice
- Look up their orders (optional) — if you enable it, shoppers can check order status right inside the conversation
- Reach a real, published app — usable by anyone in ChatGPT, with no login or setup on their side
You choose which of your agents are reachable through the app, so your customers always get the right assistant.
How It Works
Because your app is published under your own OpenAI organization and reviewed by OpenAI, this is a guided, managed process rather than a one-click connect:
- Request it — start from the admin panel and tell us about your company and the assistant you want in ChatGPT
- Verify your OpenAI organization — you confirm ownership of your company’s domain so the app can be published under your org
- Share your intake — give us your branding and preferences (app name, what the assistant should do, whether to enable order lookup); you can save and come back, and the intake picks up where you left off
- We submit — our team prepares your app and submits it to OpenAI for review
- Go live — once OpenAI approves it, we flip your app live and your customers can start using it in ChatGPT
Review takes time. OpenAI reviews every published app, and the approval timeline is set by OpenAI — plan for anywhere from a few weeks to a few months. Submitted is not the same as approved: an app can be sent back with feedback before it goes live. We keep you posted on where your submission stands.
What You Control
- Your branding — the app name and how the assistant introduces itself
- Which agents answer — expose only the agents you want reachable in ChatGPT
- Order lookup — turn the optional order-status tool on or off
- Your OpenAI org — the app lives under your organization, never a shared one
Billing
The ChatGPT App is a paid add-on to your plan:
- A one-time setup fee to build and submit your app
- A monthly upkeep subscription to keep it published and supported
What you pay depends on your plan — check your plan details or ask us in the admin panel for the current add-on pricing. There is nothing for your customers to buy; using your app in ChatGPT is free for them.
Requirements
- An active paid plan — the ChatGPT App is a paid add-on and is not available on the free trial
- A verified OpenAI organization for your company (we walk you through this)
- Ownership of your company domain, so the app can be verified and published under your org
- At least one agent you want reachable inside ChatGPT
FAQ
Is this self-serve like the other integrations?
No. Publishing an app inside ChatGPT requires a verified OpenAI organization and passes through OpenAI’s review. We handle that for you as a managed service — you request it and provide your details, and our team does the submission and go-live.
How long until my app is live?
It depends on OpenAI’s review, which typically runs from a few weeks to a few months. Submitting your app does not guarantee immediate approval — OpenAI may approve it, ask for changes, or send it back with feedback. We keep you updated throughout.
Whose OpenAI organization is the app published under?
Yours. The app is published under your own verified OpenAI organization and branded to your company — it is not a shared connector.
Can my customers use it without an account with us?
Yes. Once your app is live, anyone using ChatGPT can talk to your agents through it. Your customers do not need a Cuneiform Chat account or any setup on their side.
Which of my agents will answer?
Only the ones you choose to expose. You decide which agents are reachable through your ChatGPT app.
How is the ChatGPT App billed?
It is a paid add-on to your plan — a one-time setup fee plus a monthly upkeep subscription. The exact pricing depends on your plan, so check your plan details or ask in the admin panel.