Analytics
Monitor your agents’ performance and understand how users interact with your chatbots.
Overview
Analytics help you:
- Track conversation volume and query patterns
- Monitor agent performance and credit usage
- Understand channel distribution
- Identify areas for improvement
Dashboard
Access analytics from the Analytics section in your sidebar.
Key Metrics
| Metric | Description |
|---|---|
| Total Queries | Agent executions (AI responses) |
| Conversations | Number of chat sessions |
| Unique Users | Individual users who chatted |
| Credits Used | Platform credits consumed |
Credit Usage
The dashboard shows your current billing cycle credit consumption:
- Credits used vs. allocated
- Percentage progress bar
- Remaining credits for the period
Charts
The dashboard includes visual charts:
- Query Volume — Line chart showing queries over time
- Channel Distribution — Pie chart breaking down queries by channel
- Agent Distribution — Pie chart breaking down queries by agent
Top Agents
A ranked list of your most active agents showing:
- Agent name and rank
- Total queries handled
- Number of conversations
- Credits consumed
- Current status (active, inactive, testing, archived)
Click any agent to view detailed analytics, or click View All to see all agents.
Top Channels
A ranked list of your most active communication channels showing:
- Channel name and rank
- Total queries handled
- Number of conversations
- Credits consumed
Click any channel to view detailed analytics, or click View All to see all channels.
In This Section
Time Periods
View analytics for different time ranges:
- Current Billing Cycle
- Last 7 days
- Last 14 days
- Last 30 days
- Last 90 days
Granularity
Adjust how data is grouped:
- Hourly
- Daily
- Weekly
- Monthly
Filtering
The main dashboard supports Date range selection and Granularity controls. To filter by Agent or Channel, open the Conversations page, which exposes Agent and Channel dropdowns alongside its date range.
Using Analytics
Identify Patterns
See what channels and agents handle the most queries to:
- Optimize resource allocation
- Focus improvements where needed
- Understand user preferences
Monitor Performance
Track trends to ensure:
- Credit usage stays within limits
- User engagement is healthy
- No unusual patterns
Optimize Agents
Use insights to:
- Adjust agent personas
- Add missing documentation
- Improve response accuracy