Commerce
Connect your store and your agents stop guessing. Instead of answering from a document somebody remembered to update last quarter, they read your real catalog, your real stock levels, and your real orders — at the moment the shopper asks.
Cuneiform Chat connects to two commerce platforms, and treats them as peers:
- Shopify — connected with an app you create in your own Shopify admin, and optionally opened from inside
admin.shopify.com. - WooCommerce — connected to your self-hosted store over the WooCommerce REST API.
Commerce works on every plan, including the free trial. There is nothing to buy, unlock, or upgrade to before you connect a store.
What connecting a store gives you
| Capability | What your shopper experiences | Read more |
|---|---|---|
| Catalog Q&A | ”Does the linen shirt come in navy?” answered from your actual products, variants, and prices | Catalog & Knowledge |
| Current inventory | Stock and price come from your synced catalog, kept current by webhooks, so the agent isn’t promising what you just sold out of | Catalog & Knowledge |
| Recommendations | ”What would go with this?” — suggestions limited to items actually in stock | Catalog & Knowledge |
| Order lookup (WISMO) | “Where is my order?” answered after the shopper proves the order is theirs | Orders |
| Order-status updates | Shoppers who opt in get shipping updates in the same chat thread | Orders |
| Checkout handoff | A ready-to-buy shopper is handed to your own checkout with their cart intact | Checkout |
| Shoppable chat | Product cards, a cart, and checkout inside the conversation itself | Shoppable Chat |
| Product Library & Product Finder | A curated product surface, plus a guided quiz that recommends products at the end | Product Tools |
| Commerce Analytics | What shoppers asked for, what they were shown, and where they dropped | Analytics |
Two platforms, one set of features
Shopify and WooCommerce are peers here — not a primary and a fallback. Every capability in the table above works on both. Where behavior genuinely differs, it is because the underlying platform differs, and each difference is called out on the page that covers it:
| Difference | Shopify | WooCommerce |
|---|---|---|
| How you connect | Create an app in your Shopify admin, install it, and paste its credentials into Cuneiform Chat | Enter your store URL and approve a one-time authorization, or paste API keys manually |
| Re-authorizing later | No reconnect step — disconnect and reconnect to pick up changed permissions or credentials | Reconnect re-runs the approval on your store |
| Initial catalog sync | Starts automatically at connect | Starts automatically on the guided flow; the manual key path needs a Re-sync now — see WooCommerce |
| Inventory freshness | Dedicated inventory updates, so a stock-only change arrives on its own, usually within seconds | Stock changes arrive with product updates, so a stock-only change waits for the next product edit or reconcile |
| Checkout handoff | One cart link covering every line | Depends on the permission your keys carry — see Checkout |
You can connect both at once
One store per platform, per workspace — and a Shopify store and a WooCommerce store can be connected at the same time. That is the multi-store setup a merchant actually sees: not five Shopify stores, but a Shopify store and a Woo store side by side.
When both are connected, each store gets its own store agent, and each agent answers from its own store. A shopper talking to your Shopify store agent gets Shopify products and Shopify orders; the WooCommerce agent answers from WooCommerce. The two are not merged into one combined catalog. Analytics keeps them separate too — each store has its own Commerce Analytics page, under its own entry in the Commerce menu.
A store can only be connected to one workspace at a time. If someone already connected the same store elsewhere, the connect attempt is refused with a message telling you to disconnect it there first.
Where Commerce lives in the admin panel
Everything commerce is under Commerce in the left navigation:
| Page | What’s there |
|---|---|
| Commerce | The home page: connect a store, see connection status, and pick up wherever you left off |
| Shopify | Your Shopify connection — status, catalog sync, product knowledge, notifications |
| WooCommerce | The same, for your WooCommerce store |
| Products | Your Product Library |
| Storefront | Your in-bot Storefront, including catalog-linked storefronts |
| Product Finder | The product quiz, its submissions, heatmap, and diagnostics |
| Commerce Analytics | Commerce Analytics and the Commerce Analyst |
Your store agent
Commerce is not switched on for every agent at once. When you connect a store, one agent becomes your store agent — and it is the agent that carries the commerce tools and reads your catalog.
That agent is chosen for you, not by you. If you have connected this same store before, its previous store agent is reclaimed with its tuning and version history intact; otherwise a fresh one is created. You do not manage this with a per-agent switch: the store agent is shown on the agent’s own page as a read-only “managed by your store” panel, so it is always obvious which agent is wired to which store.
If your workspace has already used up its allowance of agents, there is no room to create a store agent. The connect flow tells you so and asks you to upgrade your plan, or archive an unused agent and reconnect your store to finish setup. This is the one place your plan’s limits touch commerce, and it is about agent count, not about commerce itself.
Getting started
- Pick your platform. Follow Shopify or WooCommerce — the connect flows are quite different, the results are the same.
- Let the catalog sync. The first import pulls your products, variants, prices, images, and stock. See Catalog & Knowledge.
- Ask your store agent a catalog question. “What sizes does the linen shirt come in?” is the fastest proof that it worked.
- Turn on what you want. Order-status updates, shoppable chat, a Product Finder quiz — each is independent.
Related
- Shopify — creating your app and connecting the store
- WooCommerce — guided authorization and manual API keys
- Telegram Storefront — the in-bot storefront a catalog-linked store can feed
- Analytics — measuring what commerce is doing for you