Knowledge Base
The knowledge base is where your AI agents find information to answer questions. It contains all the documents, files, and content your chatbots can access.
How It Works
- Upload — Add documents to your knowledge base
- Process — Documents are automatically processed and indexed
- Search — Agents search relevant content when answering questions
- Respond — Answers are generated based on your actual content
Key Concepts
Documents
Individual files you upload. Each document is processed and made searchable.
Chunks
Documents are split into smaller pieces called "chunks" for efficient searching. This allows agents to find the most relevant sections rather than entire documents.
Embeddings
AI-generated representations of your content that enable semantic search. This means agents can find relevant information even when the exact words don't match.
In This Section
Best Practices
- Keep content current — Regularly update documents to maintain accuracy
- Organize with folders — Group related documents for easier management
- Quality matters — Well-structured documents produce better AI responses
- Remove duplicates — Avoid uploading the same content multiple times