Analytics
Monitor your agents' performance and understand how users interact with your chatbots.
Overview
Analytics help you:
- Track conversation volume and patterns
- Monitor agent performance
- Understand user behavior
- Identify areas for improvement
Dashboard
Access analytics from the Analytics section in your dashboard.
Key Metrics
| Metric | Description |
|---|---|
| Total conversations | Number of chat sessions |
| Messages | Total messages exchanged |
| Unique users | Individual users who chatted |
| Avg. messages per conversation | Engagement depth |
In This Section
Time Periods
View analytics for different time ranges:
- Last 24 hours
- Last 7 days
- Last 30 days
- Custom date range
Filtering
Filter analytics by:
- Agent — See metrics for specific agents
- Channel — Compare performance across channels
- Date range — Analyze specific time periods
Using Analytics
Identify Popular Topics
See what users ask about most frequently to:
- Improve your knowledge base
- Create targeted content
- Refine agent responses
Monitor Performance
Track trends to ensure:
- Response quality remains high
- User engagement is healthy
- No unusual patterns
Optimize Agents
Use insights to:
- Adjust system prompts
- Add missing documentation
- Improve response accuracy